Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between you and Tenacity Training Facility LLC ("Tenacity Training", "we", "us"), the seller and operator of the Tenacity Training website, training programs, memberships and coaching services (together, the "Service"). By creating an account, purchasing a membership or continuing to use the Service, you agree to these Terms.

You confirm that you are at least 18 years old and, where you use the Service on behalf of an organisation, that you have authority to bind that organisation.

Tenacity Training provides structured strength training programs, exercise guides, workout logging, custom training and nutrition programming, 1-on-1 coaching and related digital content. Program content is provided for general fitness education and is not medical advice; consult a physician before beginning any exercise or nutrition program.

You are responsible for keeping your account credentials confidential and for all activity under your account. You must provide accurate information and keep it up to date.

You must not misuse the Service, including by:

• using the Service for any unlawful purpose, fraud or spam;
• infringing intellectual property rights of any person;
• interfering with the security or operation of the Service, including introducing malware, probing or scanning systems, or scraping content;
• sharing your account access or reselling or redistributing the Service;
• reverse engineering or circumventing technical limits of the Service.

We retain all ownership of the Service and its content, including programs, exercise guides, videos, software, documentation and branding. We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your personal training within the plan you have purchased. No other rights are granted.

Where you submit content to the Service (such as questionnaire answers, workout logs or messages), you grant us a limited licence to host and process that content solely to provide the Service to you.

Purchases and memberships are sold by Tenacity Training Facility LLC. Payments are handled by a secure third-party payment processor; we do not store your card details.

Memberships renew automatically at the selected billing frequency until cancelled. Refund requests are handled under our Refund Policy.

We work hard to keep the Service available, but we do not guarantee uninterrupted, timely or error-free performance. The Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

We may suspend or terminate your access to the Service at any time for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious violations of our policies. You may cancel your membership at any time by contacting us. When your access ends, your right to use the Service ends; we may delete or anonymise your account data in line with our Privacy Notice.

To the fullest extent permitted by law, we are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our aggregate liability to you is capped at the fees you paid to us in the 12 months before the claim. Nothing in these Terms excludes liability for fraud, death or personal injury where such exclusion is not permitted by law.

You agree to indemnify us against claims arising from your content, your unlawful use of the Service or your breach of these Terms.

These Terms are governed by the laws of the state in which Tenacity Training Facility LLC is organised, without regard to conflict of law rules, and disputes will be resolved in the courts of that jurisdiction. We may assign these Terms in connection with a merger or acquisition; you may not assign them without our consent. We are not liable for delays caused by events beyond our reasonable control. If any provision is found unenforceable, the rest of these Terms remain in effect.

Questions about these Terms can be sent to us through the in-app messaging in the Client Hub or to the support contact shown at checkout.